FREQUENTLY ASKED QUESTIONS
HOW DO I COME IN CONTACT WITH YONO?
We hope you find the answers to your questions here, but if you need to contact us we are here for you, please send us an email at yono.unlimitedzone@gmail.com.
Can I call you?
Online is what we do best at YONO, so our customer service team works mainly via email. We do not have a call center, which means that we cannot receive large amounts of calls. If a call is the best way to solve your problem, we will be happy to call you after we have received your question by email.
WHERE ARE YONO JEWELLERY MADE AND WHAT ARE MADE OF?
All YONO jewelry are handcrafted in Italy made from recycled 925 sterling silver.
IS THE JEWELLERY NICKEL-FREE?
All YONO jewelry is nickel-free.
WILL MY JEWELLERY LOOSE COLOR OVER TIME?
As with all gold-plated jewellery, the gold weakens over time when exposed to water, perfume, chemicals etc. Try to keep your precious jewellery away from that if possible.
As a YONO customer, you can send in your jewellery for gold plating, polishing or a repair at a cost price.
HOW DO I MEASURE MY RING SIZE?
The easiest way to measure the circumference of your finger is by using a tape measure.
Don't forget that if the ring does not fit as you wish you can always return your item within 14 days or change size. We are happy to help you! We also offer a size guide on all ring product pages. Please visit there for more guidance.